Spa Operating Procedures, Policies & Forms Manual



Intelligent Spas' Housekeeping & Spa Presentation Manual provides over thirty major policy and procedure items including daily spa opening and closing procedures for each major area within the spa including reception, treatment rooms, stations, relaxation rooms and supporting facilities, as well as post treatment preparation and individual locker restocking. Other supporting functions such as stock monitoring, laundry, diffusing oils and repairs and maintenance are also featured to ensure the spa's ambience is sustained.

Refer to the detailed table of contents below for more information.


[client interaction and service standards]
[housekeeping and spa presentation]
[human resources management]
[employee handbook]



FEATURES
1. Critical spa policy items describing spa rules, standards and strategies specific to internal management requirements, behavior expected from employees, terms and conditions for clients and actions to be taken in certain situations.
2. Comprehensive spa procedure items outlining the sequence of tasks required to conduct specific activities incorporating logistical efficiencies,
operational and technical methodologies, service and quality standards and reporting structures and requirements.
3. A new, editable file format allowing easy customisation of unique requirements (Site, Enterprise and Consultant Licenses only).
4. Ready-to-use forms, checklists, scripts and samples to complete your manual.
5. An introductory 'How to Use This Manual' section explaining tips for file management, adding your brand identity, customizing the manual contents, re-setting the automated numbering system and additional formatting options.
6. Supporting process maps illustrating the flow of policy and procedure items, ideal for using as a visual tool in training sessions.
7. Tables recording version control, responsible position and department, prerequisite, post requisite and supporting items, and the main objective of the item.

BUSINESS BENEFITS
1. An instant, professionally formatted manual focused on Housekeeping and Spa Presentation, requiring minimal customisation, and based on client feedback and preferences.
2. A cost-effective investment, this combination of resources saves spa businesses thousands of man hours and/or consulting dollars when compared to creating their own manual.
3. World class customer satisfaction through the establishment or improvement, then maintenance of consistent operations and professional service standards.
4. Maximisation of the spa's bottom line and overall performance as managers experience fewer interruptions by employees requiring clarification.

ABOUT THE NEW SERIES OF SPA MANUALS
Intelligent Spas' new series of Spa Operating Procedures, Policies & Forms Manuals were developed by international spa consultants with collectively over 50 years experience in the spa and related industries. Their exposure across multiple countries and cultures enables the delivery of comprehensive, quality industry best practices which you may capitalise on to benefit your spa business.

Intelligent Spas' manuals aim to assist spa businesses raise service standards, improve customer satisfaction, create and maintain spa ambience, implement employee training and reduce costs associated with waste and inefficient processes.

The new topic-focused manuals are ideal for improving a particular problem area of spa operations, or for providing a complete and consistent set of standard operating procedure manuals to effectively train all spa employees and efficiently operate a professional spa facility.

The extensively expanded policy and procedure content is designed to be applicable to different types and sizes of spa facilities and allow operators to implement industry best practices.

DELIVERY DETAILS
The manuals are delivered in electronic file format:
1. A master copy in secure PDF format which may be printed for easy reading.
2. A Microsoft Word file which may be edited for time-saving and convenient customisation (only for Site, Enterprise and Consultant Licenses).

TABLE OF CONTENTS

How to Use this Manual iii
File Management iii
Adding your Brand Identity iii
Customising the Manual Contents iii
Re-setting the Automated Numbering System iv
Format Options iv

Table of Contents 5

1 Process Maps 9
1.1 Legend for Process Maps 9
1.2 Treatment Rooms 9
1.3 Stations 10
1.4 Reception 10
1.5 Relaxation Room 11
1.6 Locker Room 12
1.7 Supporting Facilities 13
1.8 Stock Requisition & Monitoring 14
1.9 Laundry 15
1.10 General Spa Ambience 15

2 Spa Cleaning and Presentation 16
2.1 Spa Cleaning and Presentation Policy 16
2.2 Spa Cleaning and Presentation Procedure 17

3 Spa Opening - Treatment Rooms 18
3.1 Spa Opening - Treatment Rooms Policy 18
3.2 Spa Opening - Treatment Rooms Procedure 19
3.3 Spa Opening - Treatment Rooms Task Checklist 20

4 Post Treatment Preparation - Treatment Rooms 21
4.1 Post Treatment Preparation - Treatment Rooms Policy 21
4.2 Post Treatment Preparation - Treatment Rooms Procedure 22
4.3 Post Treatment Preparation - Treatment Rooms Task Checklist 23

5 Spa Closing - Treatment Rooms 24
5.1 Spa Closing - Treatment Rooms Policy 24
5.2 Spa Closing - Treatment Rooms Procedure 25
5.3 Spa Closing - Treatment Rooms Task Checklist 26

6 Spa Opening - Stations 27
6.1 Spa Opening - Stations Policy 27
6.2 Spa Opening - Stations Procedure 28
6.3 Spa Opening - Stations Task Checklist 29

7 Post Treatment Preparation - Stations 30
7.1 Post Treatment Preparation - Stations Policy 30
7.2 Post Treatment Preparation - Stations Procedure 31
7.3 Post Treatment Preparation - Stations Task Checklist 32

8 Spa Closing - Stations 33
8.1 Spa Closing - Stations Policy 33
8.2 Spa Closing - Stations Procedure 34
8.3 Spa Closing - Stations Task Checklist 35

9 Spa Opening - Reception 36
9.1 Spa Opening - Reception Policy 36
9.2 Spa Opening - Reception Procedure 37
9.3 Spa Opening - Reception Task Checklist 38

10 Spa Presentation - Reception 39
10.1 Spa Presentation - Reception Policy 39
10.2 Spa Presentation - Reception Procedure 40
10.3 Spa Presentation - Reception Task Checklist 41
10.4 Locker Usage Status Form 42

11 Spa Closing - Reception 43
11.1 Spa Closing - Reception Policy 43
11.2 Spa Closing - Reception Procedure 44
11.3 Spa Closing - Reception Task Checklist 45

12 Spa Opening - Relaxation Room 46
12.1 Spa Opening - Relaxation Room Policy 46
12.2 Spa Opening - Relaxation Room Procedure 47
12.3 Spa Opening - Relaxation Room Task Checklist 48

13 Spa Presentation - Relaxation Room 49
13.1 Spa Presentation - Relaxation Room Policy 49
13.2 Spa Presentation - Relaxation Room Procedure 50
13.3 Spa Presentation - Relaxation Room Task Checklist 51

14 Spa Closing - Relaxation Room 52
14.1 Spa Closing - Relaxation Room Policy 52
14.2 Spa Closing - Relaxation Room Procedure 53
14.3 Spa Closing - Relaxation Room Task Checklist 54

15 Spa Opening - Locker Room 55
15.1 Spa Opening - Locker Room Policy 55
15.2 Spa Opening - Locker Room Procedure 56
15.3 Spa Opening - Locker Room Task Checklist 57

16 Individual Locker Restock 58
16.1 Individual Locker Restock Policy 58
16.2 Individual Locker Restock Procedure 59
16.3 Individual Locker Items Checklist 60
16.4 Individual Locker Restock Task Checklist 61

17 Spa Presentation - Locker Room 62
17.1 Spa Presentation - Locker Room Policy 62
17.2 Spa Presentation - Locker Room Procedure 63
17.3 Locker Room Toiletry Items Checklist Format 64
17.4 Spa Presentation - Locker Room Task Checklist 65

18 Spa Closing - Locker Room 66
18.1 Spa Closing - Locker Room Policy 66
18.2 Spa Closing - Locker Room Procedure 67
18.3 Spa Closing - Locker Room Task Checklist 68

19 Spa Opening - Supporting Facilities 69
19.1 Spa Opening - Supporting Facilities Policy 69
19.2 Spa Opening - Supporting Facilities Procedure 70
19.3 Spa Opening - Supporting Facilities Task Checklist 71

20 Spa Presentation - Supporting Facilities 72
20.1 Spa Presentation - Supporting Facilities Policy 72
20.2 Spa Presentation - Supporting Facilities Procedure 73
20.3 Spa Presentation - Supporting Facilities Task Checklist 74

21 Spa Closing - Supporting Facilities 75
21.1 Spa Closing - Supporting Facilities Policy 75
21.2 Spa Closing - Supporting Facilities Procedure 76
21.3 Spa Closing - Supporting Facilities Task Checklist 77

22 Store Stock 78
22.1 Store Stock Policy 78
22.2 Store Stock Procedure 79

23 Professional Stock 80
23.1 Professional Stock Policy 80
23.2 Professional Stock Procedure 81

24 Retail Stock 82
24.1 Retail Stock Policy 82
24.2 Retail Stock Procedure 83

25 Stock Monitoring 84
25.1 Stock Monitoring Policy 84
25.2 Stock Monitoring Procedure 85
25.3 Master Stock List 86
25.4 Stock Status Report Format 89
25.5 Stock Requisition Form 90

26 Linen 91
26.1 Linen Policy 91
26.2 Linen Procedure 92

27 Laundry 93
27.1 Laundry Policy 93
27.2 Laundry Procedure 94
27.3 Laundry Form 95

28 Food and Beverage 96
28.1 Food and Beverage Policy 96
28.2 Food and Beverage Procedure 97
28.3 Approved Food and Beverage Menu Format 98
28.4 Approved Food and Beverage Ingredients List Format 99
28.5 Food and Beverage Task Checklist 100

29 Reading Materials 101
29.1 Reading Materials Policy 101
29.2 Reading Materials Procedure 102
29.3 Approved Reading Materials List Format 103

30 Music 104
30.1 Music Policy 104
30.2 Music Procedure 105
30.3 Approved Music List Format 106

31 Diffusing Oils 107
31.1 Diffusing Oils Policy 107
31.2 Diffusing Oils Procedure 108
31.3 Approved Diffusing Oils List Format 109

32 Repairs and Maintenance 110
32.1 Repairs and Maintenance Policy 110
32.2 Repairs and Maintenance Procedure 111
32.3 Repairs and Maintenance Log Form 112

33 Back-of-House 113
33.1 Back-of-House Policy 113
33.2 Back-of-House Procedure 114

34 Copy/Paste Template 115
34.1 Template Policy 115
34.2 Template Procedure 116
34.3 Template Items List 117
34.4 Template Task Checklist 118

35 Master Template 119
35.1 Master Template Policy 119
35.2 Master Template Procedure 120
35.3 Master Template Items List 121
35.4 Master Template Task Checklist 122

About Intelligent Spas Pte Ltd 123

Purchase a practical and affordable business planning and consulting package from Spa Business Associates, Inc., and receive these customized standard operating procedures at no additional charge.