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Spa Business Associates,
Inc., is licensed to offer customized spa operating
procedures, policies and forms prepared and
copyrighted by Intelligent Spas to SBA's client who
purchase a business planning and consulting package.
These SOP's are intended to assist spa businesses raise service standards,
improve customer satisfaction, create and maintain
spa ambience, implement employee training and reduce
costs associated with waste and inefficient
processes. The SOP manuals available
include:
- Client Interaction &
Services Standards Manual
- Housekeeping & Spa Presentation Manual
- Spa Human Resources Manual
- Spa Employee Handbook
Manual
"The value in our Spa Operations Manuals is
they are instantly available and at a fraction of
the cost of developing them yourself"
Julie Garrow, Managing
Director, Intelligent Spas
Each manual developed by
Intelligent Spas represents over 1,000 man-hours of
development time by a dedicated team of industry
professionals with collectively over fifty years
experience in the spa industry.
Intelligent Spas' manuals
are very comprehensive and provide an instant
solution, effectively saving spa facilities tens of
thousands of dollars compared to paying consulting
fees or spending senior employees' time trying to
produce the manuals from the beginning.
Benefits
- Increased profits from
business efficiency and minimal wastage as all
staff follow consistent, world-class best
practices.
- Reduced training costs
and time taken to have new staff operational.
- Less overhead on
senior staff as employees may refer to
documented policies and procedures rather than
taking time away from colleagues.
- An instant collection
of professionally formatted and topic-focused
manuals, requiring minimal customisation, saving
months of your own development time.
- Increased customer
satisfaction and repeat visitation through the
establishment/improvement and maintenance of
consistent operations and professional service
standards.
Features
- Ready-to-use forms,
checklists, scripts and samples to complete your
manual.
- An editable file
format allowing easy customisation of unique
requirements (Site, Enterprise and Consultant
Licenses).
- Supporting process
maps illustrating the flow of policy and
procedure items, ideal for using as a visual
tool in training sessions.
- Critical spa policy
items describing spa rules, standards and
strategies specific to internal management
requirements, behaviour expected from employees,
terms and conditions for clients and actions to
be taken in certain situations.
- Comprehensive spa
procedure items outlining the sequence of tasks
required to conduct specific activities
incorporating logistical efficiencies,
operational and technical methodologies, service
and quality standards and reporting structures
and requirements.
- An introductory "How
to Use This Manual" section explaining tips for
file management, adding your brand identity,
customizing the manual contents, resetting the
automated numbering system and additional
formatting options.
- Tables recording
version control, responsible position and
department, prerequisite, post requisite and
supporting items, and the main objective of the
item.
Value for Money
- By purchasing the SOP's free of charge as
part of SBA's business planning and consulting
packages, the client will save significant
amounts of money.
- The four manuals include collectively 395
pages of intelligent content plus additional
blank templates and
supporting information.
- 4000 hours of work included as a part of the
package free of charge - why would you pay a consultant's hourly rate for them to develop the
manuals for you?
- SBA's relationship with Intelligent Spas
enables us to offer this special deal to our
clients.
Purchase a practical and affordable
business
planning and consulting package from Spa
Business Associates, Inc., and receive these
customized standard operating procedures at no
additional charge.
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