Spa Employee Handbook Manual
 Spa
Operating Procedures, Policies & Forms Manual
Intelligent Spas' Spa Employee Handbook Manual contains a range of spa policies
and procedures, plus ready-to-use forms and sample notices which enable spa
staff to be self-sufficient in general administrative and operational procedures,
greatly reducing the number of interruptions managers and supervisors receive
regarding simple enquiries, resulting in a very efficient working environment.
There are 28 major topics incorporated in the Spa Employee Handbook including
spa security, rosters, timesheets, performance appraisals, continuous
improvement and employee benefits - refer to the detailed table of contents
below for more information.
This manual is closely linked to the Spa Human Resource Management Manual -
together they form a comprehensive solution for employers and employees.
[client interaction and
service standards]
[housekeeping and spa
presentation]
[human resources management]
[employee handbook]
FEATURES
1. Critical spa policy items describing spa rules, standards and strategies
specific to internal management requirements, behavior expected from employees,
terms and conditions for clients and actions to be taken in certain situations.
2. Comprehensive spa procedure items outlining the sequence of tasks required to
conduct specific activities incorporating logistical efficiencies, operational
and technical methodologies, service and quality standards and reporting
structures and require
3. A new, editable file format allowing easy customisation of unique
requirements (Site, Enterprise and Consultant Licenses only).
4. Ready-to-use forms, checklists, scripts and samples to complete your manual.
5. An introductory 'How to Use This Manual' section explaining tips for file
management, adding your brand identity, customizing the manual contents,
re-setting the automated numbering system and additional formatting options.
6. Tables recording version control, responsible position and department,
prerequisite, post requisite and supporting items, and the main objective of the
item.
BUSINESS BENEFITS
1. An instant, professionally formatted manual containing important information
for employees, which requires minimal customization.
2. A cost-effective investment, this combination of resources saves spa
businesses thousands of man hours and/or consulting dollars when compared to
creating their own manual from the beginning.
3. Effective staff management through the establishment or improvement, then
maintenance of consistent operations and administrative practices.
4. Maximization of the spa's bottom line and overall performance as managers
experience fewer interruptions by employees requiring clarification.
ABOUT THE NEW SERIES OF SPA MANUALS
Intelligent Spas' new series of Spa Operating Procedures, Policies & Forms
Manuals were developed by international spa consultants with collectively over
50 years experience in the spa and related industries. Their exposure across
multiple countries and cultures enables the delivery of comprehensive, quality
industry best practices which you may capitalize on to benefit your spa
business.
Intelligent Spas' manuals aim to assist spa businesses raise service standards,
improve customer satisfaction, create and maintain spa ambience, implement
employee training and reduce costs associated with waste and inefficient
processes.
The new topic-focused manuals are ideal for improving a particular problem area
of spa operations, or for providing a complete and consistent set of standard
operating procedure manuals to effectively train all spa employees and
efficiently operate a professional spa facility.
The extensively expanded policy and procedure content is designed to be
applicable to different types and sizes of spa facilities and allow operators to
implement industry best practices.
DELIVERY DETAILS
The manuals are delivered in electronic file format:
1. A master copy in secure PDF format which may be printed for easy reading.
2. A Microsoft Word file which may be edited for time-saving and convenient
customization (only for Site, Enterprise and Consultant Licenses).
How to Use this Manual iii
File Management iii
Adding your Brand Identity iii
Customising the Manual Contents iii
Re-setting the Automated Numbering System iv
Format Options iv
Table of Contents 5
1 Corporate Profile 8
1.1 Mission 8
1.2 Background 8
1.3 Location and Contact Details 8
1.4 Operating Hours 8
1.5 Strategic Objective and Philosophy 9
1.6 Organisational Chart 9
2 Spa Security 10
2.1 Spa Security Policy 10
2.2 Spa Security Procedure 11
3 Employee Arrival 12
3.1 Employee Arrival Policy 12
3.2 Employee Arrival Procedure 13
4 Employee Departure 14
4.1 Employee Departure Policy 14
4.2 Employee Departure Procedure 15
5 Time Sheet 16
5.1 Time Sheet Policy 16
5.2 Time Sheet Procedure 17
5.3 Time Sheet Form 18
6 Shift Roster 19
6.1 Shift Roster Policy 19
6.2 Shift Roster Procedure 20
6.3 Shift Roster Modification Request Form 21
7 Leave 22
7.1 Leave Policy 22
7.2 Leave Procedure 23
7.3 Leave Form 24
8 Personal Communications and Errands 25
8.1 Personal Communications and Errands Policy 25
8.2 Personal Communications and Errands Procedure 26
9 Employee Access 27
9.1 Employee Access Policy 27
9.2 Employee Access Procedure 28
9.3 Gender-Specific Areas Access Request Form 29
10 Non-Public Areas 30
10.1 Non-Public Areas Policy 30
10.2 Non-Public Areas Procedure 31
11 Client Access 32
11.1 Client Access Policy 32
11.2 Client Access Procedure 33
12 Emergency Evacuation 34
12.1 Emergency Evacuation Policy 34
12.2 Emergency Evacuation Procedure 35
12.3 Map of Emergency Evacuation Exits and Waiting Area 36
13 First Aid Implementation 37
13.1 First Aid Implementation Policy 37
13.2 First Aid Implementation Procedure 38
13.3 Map of First Aid Kit Locations 39
13.4 First Aid Incident Report Form 40
14 Operating Equipment and Systems 41
14.1 Operating Equipment and Systems Policy 41
14.2 Operating Equipment and Systems Procedure 42
15 Smoking 43
15.1 Smoking Policy 43
15.2 Smoking Procedure 44
16 Photography 45
16.1 Photography Policy 45
16.2 Photography Procedure 46
17 Lost Items 47
17.1 Lost Items Policy 47
17.2 Lost Items Procedure 48
17.3 Lost Items Form 49
18 Found Items 51
18.1 Found Items Policy 51
18.2 Found Items Procedure 52
18.3 Found Items Form 53
19 Employee Presentation 55
19.1 Employee Presentation Policy 55
19.2 Employee Presentation Procedure 56
19.3 Uniform Request Form 57
20 Telephone Etiquette 58
20.1 Telephone Etiquette Policy 58
20.2 Telephone Etiquette Procedure 59
21 Employee Communication 60
21.1 Employee Communication Policy 60
21.2 Employee Communication Procedure 61
22 Employee Meetings 62
22.1 Employee Meetings Policy 62
22.2 Employee Meetings Procedure 63
23 Continuous Improvement 64
23.1 Continuous Improvement Policy 64
23.2 Continuous Improvement Procedure 65
23.3 Continuous Improvement Suggestion Form 66
24 Performance Appraisals and Training 67
24.1 Performance Appraisals and Training Policy 67
24.2 Performance Appraisals and Training Procedure 68
24.3 Training Request Form 69
25 Employee Benefits 70
25.1 Employee Benefits Policy 70
25.2 Employee Benefits Procedure 71
25.3 Employee Benefits Items List 72
26 Family & Friends Benefits 73
26.1 Family & Friends Benefits Policy 73
26.2 Family & Friends Benefits Procedure 74
26.3 Family & Friends Benefits Items List 75
27 Gratuities 76
27.1 Gratuities Policy 76
27.2 Gratuities Procedure 77
28 Employee Resignation 78
28.1 Employee Resignation Policy 78
28.2 Employee Resignation Procedure 79
29 Copy/Paste Template 80
29.1 Template Policy 80
29.2 Template Procedure 81
29.3 Template Items List 82
29.4 Template Sample Form 83
29.5 Template Sample Notice 84
30 Master Template 85
30.1 Master Template Policy 85
30.2 Master Template Procedure 86
30.3 Master Template Items List 87
30.4 Master Template Sample Form 88
30.5 Master Template Sample Notice 89
About Intelligent Spas Pte Ltd 90
Purchase a
practical and affordable business
planning and consulting package from Spa Business Associates, Inc., and
receive these customized standard operating procedures at no additional charge.
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