Spa Operating Procedures, Policies & Forms Manual
Time-consuming and administrative repetitive tasks such as recruitment, performance appraisals and employee meetings, are made easy once templates are established. Intelligent Spas' Spa Human Resource Management Manual contains a range of spa policies and procedures, plus ready-to-use forms and sample notices which may be used to simplify standard human resource management activities. Managers are able to effectively implement career development programs, control liability and manage staff professionally, whilst ensuring administrative activities are conducted with ease.
Spa Human Resources Management Manual - Features and Table of Contents
There are 26 major topics incorporated in the manual including a detailed section on recruitment as well as a variety of detailed job descriptions - refer to the detailed table of contents below for more information.
This manual is closely linked to the Spa Employee Handbook Manual - together they form a comprehensive solution for employers and employees.
FEATURES
1. Critical spa policy items describing spa rules, standards and strategies specific to internal management requirements, behavior expected from employees, terms and conditions for clients and actions to be taken in certain situations.
2. Comprehensive spa procedure items outlining the sequence of tasks required to conduct specific activities incorporating logistical efficiencies, operational and technical methodologies, service and quality standards and reporting structures and requirements.
3. A new, editable file format allowing easy customization of unique requirements (Site, Enterprise and Consultant Licenses only).
4. Ready-to-use forms, checklists, scripts and samples to complete your manual.
5. An introductory 'How to Use This Manual' section explaining tips for file management, adding your brand identity, customizing the manual contents, re-setting the automated numbering system and additional formatting options.
6. Supporting process maps illustrating the flow of policy and procedure items, ideal for using as a visual tool in training sessions.
7. Tables recording version control, responsible position and department, prerequisite, post requisite and supporting items, and the main objective of the item.
BUSINESS BENEFITS
1. An instant, professionally formatted manual focused on Human Resource Management, requiring minimal customization.
2. A cost-effective investment, this combination of resources saves spa businesses thousands of man hours and/or consulting dollars when compared to creating their own manual from the beginning.
3. Effective staff management through the establishment or improvement, then maintenance of consistent operations and administrative practices.
4. Maximization of the spa's bottom line and overall performance as managers experience fewer interruptions by employees requiring clarification.
ABOUT THE NEW SERIES OF SPA MANUALS
Intelligent Spas' new series of Spa Operating Procedures, Policies & Forms Manuals were developed by international spa consultants with collectively over 50 years experience in the spa and related industries. Their exposure across multiple countries and cultures enables the delivery of comprehensive, quality industry best practices which you may capitalize on to benefit your spa business.
Intelligent Spas' manuals aim to assist spa businesses raise service standards, improve customer satisfaction, create and maintain spa ambience, implement employee training and reduce costs associated with waste and inefficient processes.
The new topic-focused manuals are ideal for improving a particular problem area of spa operations, or for providing a complete and consistent set of standard operating procedure manuals to effectively train all spa employees and efficiently operate a professional spa facility.
The extensively expanded policy and procedure content is designed to be applicable to different types and sizes of spa facilities and allow operators to implement industry best practices.
DELIVERY DETAILS
The manuals are delivered in electronic file format:
1. A master copy in secure PDF format which may be printed for easy reading.
2. A Microsoft Word file which may be edited for time-saving and convenient customization (only for Site, Enterprise and Consultant Licenses).
TABLE OF CONTENTS
1 Process Maps 9
1.1 Legend for Process Maps 9
1.2 Recruitment 10
1.3 Induction 11
1.4 Performance Warnings and Breach of Contract 11
1.5 Employment Termination 12
1.6 Career Development & Continuous Improvement 13
2 Recruitment 14
2.1 Recruitment Policy 14
2.2 Recruitment Procedure 15
2.3 Recruitment Request Form 16
2.4 Job Opening Notice 17
2.5 Job Advertisement Checklist 18
2.6 Job Application Under Consideration Sample Letter 19
2.7 Job Application Unsuccessful Sample Letter 20
2.8 Interview Questions List 21
3 Job Descriptions 22
3.1 Job Descriptions Policy 22
3.2 Job Descriptions Procedure 23
3.3 New Job Description Form Template 24
3.4 Job Description - Spa Director 26
3.5 Job Description - Spa Manager 28
3.6 Job Description - Spa Supervisor 30
3.7 Job Description - Spa Therapist 32
3.8 Job Description - Housekeeping Manager 34
3.9 Job Description - Spa Attendant 36
3.10 Job Description - Spa Sales Manager 38
3.11 Job Description - Spa Receptionist 40
4 Employment Contract 42
4.1 Employment Contract Policy 42
4.2 Employment Contract Procedure 43
4.3 Employment Contract Checklist 44
4.4 Job Offer Sample Letter 45
4.5 Employment Confirmation Sample Letter 46
5 Uniforms 47
5.1 Uniforms Policy 47
5.2 Uniforms Procedure 48
6 New Employee Induction 49
6.1 New Employee Induction Policy 49
6.2 New Employee Induction Procedure 50
6.3 New Employee Induction Checklist 51
7 Buddy System 52
7.1 Buddy System Policy 52
7.2 Buddy System Procedure 53
7.3 Buddy Meeting Notes Form 54
8 Probation Period 55
8.1 Probation Period Policy 55
8.2 Probation Period Procedure 56
9 Performance Warning 57
9.1 Performance Warning Policy 57
9.2 Performance Warning Procedure 58
9.3 Performance Improvement Plan 59
9.4 Performance Warning Report 62
9.5 1st Written Performance Warning Letter Sample 63
9.6 Final Written Performance Warning Letter Sample 64
10 Major Breach of Employment Contract 65
10.1 Major Breach of Employment Contract Policy 65
10.2 Major Breach of Employment Contract Procedure 66
11 Employee Resignation Receipt 67
11.1 Employee Resignation Receipt Policy 67
11.2 Employee Resignation Receipt Procedure 68
11.3 Resignation Acceptance Letter Sample 69
12 Employment Termination 70
12.1 Employment Termination Policy 70
12.2 Employment Termination Procedure 71
12.3 Employment Termination Checklist 72
13 Exit Interview 73
13.1 Exit Interview Policy 73
13.2 Exit Interview Procedure 74
13.3 Exit Interview Questions Form 75
13.4 Exit Statement Sample 76
14 Employee Retrenchment 77
14.1 Employee Retrenchment Policy 77
14.2 Employee Retrenchment Procedure 78
14.3 Notice of Retrenchment Letter Sample 79
15 Operating Hours 80
15.1 Operating Hours Policy 80
15.2 Operating Hours Procedure 81
15.3 Notice of Operating Hours 82
16 Shift Roster Preparation 83
16.1 Shift Roster Preparation Policy 83
16.2 Shift Roster Preparation Procedure 84
16.3 Shift Roster Template 85
17 Time Recording 86
17.1 Time Recording Policy 86
17.2 Time Recording Procedure 87
18 Performance Appraisal Program
88
18.1 Performance Appraisal Program Policy 88
18.2 Performance Appraisal Program Procedure 89
18.3 Performance Appraisal Form 90
19 Training and Career Development 92
19.1 Training and Career Development Policy 92
19.2 Training and Career Development Procedure 93
20 Employee Counselling 94
20.1 Employee Counselling Policy 94
20.2 Employee Counselling Procedure 95
20.3 Employee Counselling Form 96
21 Continuous Improvement Program 97
21.1 Continuous Improvement Program Policy 97
21.2 Continuous Improvement Program Procedure 98
21.3 Continuous Improvement Status Form 99
21.4 Continuous Improvement Item Implementation Plan 100
22 Employee Meetings Agenda & Minutes 101
22.1 Employee Meetings Agenda & Minutes Policy 101
22.2 Employee Meetings Agenda & Minutes Procedure 102
22.3 Employee Meeting Agenda Sample 103
22.4 Employee Meeting Chair's Notes Template 104
22.5 Employee Meeting Minutes Sample 105
23 Restricted Areas 108
23.1 Restricted Areas Policy 108
23.2 Restricted Areas Procedure 109
24 Privacy & Document Security 110
24.1 Privacy & Document Security Policy 110
24.2 Privacy & Document Security Procedure 111
25 Emergency Management 112
25.1 Emergency Management Policy 112
25.2 Emergency Management Procedure 113
26 Lost & Found Property 114
26.1 Lost & Found Property Policy 114
26.2 Lost & Found Property Procedure 115
27 Copy/Paste Template 116
27.1 Template Policy 116
27.2 Template Procedure 117
27.3 Template Items List 118
27.4 Template Task Checklist 119
27.5 Template Sample Letter 120
27.6 Template Sample Notice 121
27.7 Template Sample Form 122
28 Master Template 123
28.1 Master Template Policy 123
28.2 Master Template Procedure 124
28.3 Master Template Items List 125
28.4 Master Template Task Checklist 126
28.5 Master Template Sample Letter 127
28.6 Master Template Sample Notice 128
28.7 Master Template Sample Form 129
Other manuals:
[client interaction and
service standards]
[housekeeping and spa
presentation]
[human resources management]
[employee handbook]
Purchase a
practical and affordable
business
planning and consulting package from Spa Business Associates, Inc., and
receive these customized standard operating procedures at no additional charge.